Last week my colleague and I attended the PSEICT Conference in London.  We wanted to know how we could better reach our potential customers, and the best way to do that is to find out what they were talking about.

The conference gave us the opportunity to understand how the public sector in the UK is embracing innovative technology and how they are trying to be more agile.

Honestly, I wasn’t expecting the topics to be as interesting as Robotics, AI, and Big Data processing.

Robotic process automation is something that the government digital service is developing. In the certain short-term jobs will become obsolete, however in the long term and with a bit of retraining, these automation systems will solve the lack of human resources problem. So fewer stressed-out civil servants who can take the time to help the people who need it.

The public sector is also learning from other industries, particularly the finance sector when it comes to preventing fraud. AI systems have been set up to learn customer behaviour and therefore prevent fraud or threats before they happen when the erratic behaviour occurs by adding additional steps of authentication from the user.

My favourite talk was by Nina Monckton , who is the Chief Insight Officer at the NHS Business Services Authority. As a fan of good statistics and asking the right questions, I have always been of the firm belief that big data is not hard to collate, it’s hard to interpret. With the data she analyses, they have been able to understand how many paper prescriptions are given out and apparently, dentists tend to be quite heavy handed when doling out antibiotics. They also used word clouds to get a quick idea of survey responses in the thousands and found that some surveys were asking the wrong question or sometimes irrelevant ones. These were normally the ones with hilarious results, like asking people who were exempt from paying for a paid service, what they liked best. As you guessed, 'Free', was the most visible word.

Implementing all these digital solutions means meetings. And the more secure, the better. Convene offers on-premise as well as cloud solutions and is available through G-cloud, and all it will cost you to test it out is your time.

Lavaniya Das

Written by Lavaniya Das

Lavaniya Das is the Head of UK and EU Content at Azeus Convene UK.

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