Convene Customer Success
Image: Peter Lauener, Chair
Before choosing Convene, we assessed several software packages against a series of detailed criteria. We had been using a different board meeting software for two years already, but when the time came to go out to tender Convene was the one that met our criteria the best.
We judged the different systems on their ease-of-use, the support they offered, the accounts they held, options within the system and, of course, cost. As a public body, we’re required to have a high level of security so that was important to us too, and Convene ticked all the boxes.
We've been using Convene since February 2015 and are very happy. We have about 150 users across the organisation, with the biggest users being the eight board member and five members of the executive team.
The system is intuitive to use and the support that we’ve received from the account manager, Gemma, has been excellent. She provided initial training and also additional training when two new administrators joined.
The feedback from the board members has been good too. They like the overall visual presentation, how easy it is to use, and the tools within the system which allow them to, for example, annotate documents and share their annotations.
The technical backup is very helpful. Our technical questions are quite simple, generally, but we don’t always have the skills or time to resolve them internally, so having support on hand from Convene is very good.
Gemma’s been very good at taking back our suggestions for how the product could be developed to meet our particular needs too. For example, our board members wanted to be able to print documents straight from their iPads, and Convene is going to amend the software to make that possible.
Our board members are used to different types of portals from their own companies, so there’s an expectation that we will adopt a good paperless system too. I think it’s mainly the ease of use they like about Convene – the fact that it’s intuitive and very straightforward.
We were reasonably happy with the piece of software we were using before, but when I look back now and compare the two systems I would say Convene is much better.
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