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GDPR, Convene and you.

At Convene we take data security and compliance seriously.

GDPR will take effect in May 2018, but there is no harm in starting early.

What does GDPR mean for you as a visitor, subscriber or a potential customer of Convene?

  1. You will have to give your express permission to receive marketing information from companies and for them to store your contact details.
    1. This means you have to tick a box when you sign up that lets us know that you consent. If you do not see this box, you will most probably get an email to confirm your consent.
    2. The exception to this rule is when you ask us for a quote, or sign up for a trial, or schedule a demo. Consent to communication is implied as it is for a business to business purpose and there is no other way to send you the information.
  2. You have the right to know what data a company has on you and what they share.
    1. At Convene we normally keep your name, company name, company email, company phone number and company address on file and will not share your information with anyone outside our company. We believe that this is adequate and relevant to our business and customer service.
  3. You can withdraw consent easily and without any penalty.
    1. You can unsubscribe from our emails any time. There is always a link at the bottom of all marketing emails.
      1. If you receive one of our emails and can’t locate the ‘unsubscribe’ button, simply reply to the email with the word ‘unsubscribe’ and we’ll do it manually.
    2. When you withdraw consent for us to send you marketing materials, we will presume that you want no further contact from us and will delete your information from our system.
    3. As of December 2017, it may take up to 15 working days for us to remove your details from our system completely if you have clicked on the ‘unsubscribe’ button. This is because most CRM systems keep unsubscribe details on file and we have to manually remove them from our database. Until there is an automated way of doing this, we cannot guarantee immediate removal of your details, but will update the process as soon as we can.
    4. You can exercise your ‘right to be forgotten’ by emailing us at unsubscribe@azeusconvene.com. Please include that you want your data removed immediately and we will do so by the next working day. If not, it will be subject to the 15 working days period, but you will not receive further communication from us.
    5. There is no penalty for choosing to unsubscribe or to block cookies from our website. If you want to re-subscribe to our blog or newsletters, you can do so any time.
  4. What kind of marketing information will you receive?
    1. Emails containing links to infographics, case studies, interesting blog posts and offers.
  5. What if you simply want to update your data?
    1. If you are changing jobs, or your company has changed name or you have new email address set up and want to stay in touch, just fill in one of the forms again on our website (either after you’ve erased cookies or in private mode or even on your new work computer) and your data will be updated automatically.
  6. We will inform you about any data breaches.
    1. So far, we haven’t had any but in the event that we do we will inform all those in our database via email within 24 hours.

Other Privacy Policies and Website Cookie Information

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to: Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

 

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.

 

What Cookies do we use?

In the office, we are more ‘biscuit’ people. However as our website is hosted on Hubspot we use the following cookies:

__hstc
The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session)
(Expires: 2 years)

hubspotutk
This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
(Expires: 10 years)

__hssc
Cookie for keeping track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp.
(Expires: 30 min)

__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set. We set it simply to the value "1", and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
(Expires: None. Session cookie)

__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies.
(Expires: 2 years)

__hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.
(Expires: 2 years)

__hs_testcookie
This cookie used to test whether the visitor has support for cookies enabled.
(Expires: Session cookie)

hsPagesViewedThisSession
This cookie used to keep track of page views in a session.
(Expires: Session cookie)

 

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