- About Us
Before we moved over to Convene, we had been using BoardPad, now part of Diligent. Our need to implement a board portal solution stemmed from our three key concerns: The sheer volume of paper we were using, the need for a secure platform for our data, and our drive to modernise and improve governance at the college. Unfortunately, the board solution we opted for failed to deliver the benefits we had hoped for. So we decided to seek out an improved solution that would better meet our expectations.
When we were looking to replace BoardPad, we conducted a follow-up review of the previous board solution providers we had received offers from to ensure we were making the correct choice the second time around. We looked at Diligent, the solution which was being sold to us as a replacement for BoardPad, and had several long conversations with them. We attended a full product briefing and demonstration; however, we came away with the strong feeling that Diligent would not address the needs of our governance or clerical professionals.
While the Diligent offering was more expensive from the outset, they assured us that their rates would end up matching those of BoardPad’s. From a cost perspective, however, there was never an expectation for their costs to remain the same long term.
The transition to Convene was a straightforward and seamless process. In comparison, moving to BoardPad was more problematic because the concept of a board solution was brand new to the governors, and there were some who were initially opposed to it. One problem that we faced with BoardPad, but have no encountered at all with Convene, was the disparity between user interfaces on different platforms. The look and feel of BoardPad varied depending upon which device was being used for example, on a laptop compared to an iPad. This caused problems for us as things were in different places and could sometimes work in different ways depending upon the platform being used. With Convene, this has not been the case. It has worked the same way across a range of different devices.
In terms of getting our users onboard, Convene organised a full training day for the governors. The training was thorough and well delivered, and the overall transition went without a hitch. It was very useful to have Leonore Perrotte (our account manager) at the end of the phone when we had any questions.
Convene has been received with an almost universal satisfaction from our Board members. We have found the whole Convene experience incredibly positive, and none of us have found any issues or areas that would require improvement. This was not the case with BoardPad. In fact, twelve months in, we had a very long line of emails and conversations with them to do with the problems we had encountered. With Convene, it is a very different picture and one we are very happy with!
Information security is of significant concern to us, now more than ever in light of GDPR. Now that we use Convene, we no longer have to distribute our papers to key personnel by email. This is doubly advantageous to us since it reduces the chances of important emails and pdf documents going astray if sent to private email addresses. Or being unintentionally sent to the wrong one! It also mitigates against the risk of paper copies containing sensitive data being lost or viewed by someone other than the intended recipient.
We really like the following features: Actions – Having the ability to allocate actions through the minutes and across other areas is a really useful feature that was lacking with BoardPad and one we are very grateful to have with Convene. Announcements – The ability to make secure announcements to all members of the community at one touch of the button is very useful. This is also the case with Private versus Public comments, which allows for great information exchange; at the same time keeping it within the correct channels. Surveys – We’ve also conducted a couple of surveys through Convene. Previously we were using Survey Monkey, however, Convenes’ Survey function has proved to be equally effective for us.
From an administrator’s viewpoint, from the ease of building agendas, including the drag and drop option really does make Convene a what-you-see-is-what-you-get solution. It’s great and very intuitive.
The most significant point to make is that we saw an immediate saving because Convene was less expensive than BoardPad. As far as costs on our time are concerned, it no longer takes a day to collate all the board papers. It’s a much simpler process and means that none of us are left burning the midnight oil to have everything prepared and ready to go for meetings!
We would strongly recommend it. The process of converting to digital agendas has been relatively straightforward and Convene has provided very helpful on-hand advice and support from the beginning so we have not experienced any difficulties. We really have found Convene to be a board solution that slots in perfectly and has made life easier in more ways than one. No regrets whatsoever!
If you’re considering using Convene, or just want some more information, simply fill out the form below or give us a call on:
United Kingdom: 0800 088 5517 France: +33 186262736 Belgium: +32 38 08 01 22 Greece: +30 2111 988 980 Romania: +40 316300283
If you are a Convene Customer, please visit our dedicated customer support page.